We want you to enjoy your coffee. If something isn't right, we'll do what we can to fix it.
If your coffee arrives damaged, opened, or clearly not as described, email us at support@bandofbeans.co.uk within 14 days of delivery with a photo of the issue. We'll send a replacement or issue a full refund, your choice.
If we've sent you the wrong coffee, let us know and we'll get the right one to you as quickly as we can. No need to return the wrong bag, enjoy it on us.
Under the Consumer Contracts Regulations 2013, you have 14 days from the date of delivery to cancel your order for any reason. The coffee must be unopened and in its original packaging. Email support@bandofbeans.co.uk to arrange the return.
Once we receive the returned item, we'll issue a refund within 14 days to your original payment method. Return postage costs are your responsibility for change-of-mind returns.
We cannot accept returns on opened bags of coffee for food safety reasons.
You can cancel your subscription at any time from your account page or by emailing support@bandofbeans.co.uk. Cancellation takes effect before the next billing date, we won't charge you again.
If a subscription delivery has already been dispatched, it cannot be cancelled or refunded, but your subscription will end after that delivery.
Refunds are processed within 5 working days of approval. Depending on your bank, it may take an additional 5–10 working days to appear in your account.
Coffee is personal. If the flavour isn't what you expected, we'd genuinely like to hear about it. While we can't offer refunds on opened bags, we can often suggest a different coffee that might suit you better. Just reply to any of our emails or write to hello@bandofbeans.co.uk.
For any returns or refund queries:
support@bandofbeans.co.uk